1. Service Access

• Customer must provide safe, legal access to the vehicle(s) at the scheduled time and location.

• Vehicles must be in an accessible area. Keys must be available for interior service.

2. Payment Terms

• Payment is due upon completion of service unless otherwise arranged.

• Deposits, if taken, are non-refundable within 24 hours of appointment.

• Travel Fee: $20 for appointments beyond 20 miles from our base location.

3. No-Show Fee

• No-shows are charged 25% of the scheduled service total.

4. Liability Waiver

• WilmyWash is not responsible for pre-existing damage, defects, or wear on any surface or material.

• Services are performed to professional standards; WilmyWash is not liable for damage caused by:

  • Rust, loose moldings, paint damage, or weak clear coat.

  • Aftermarket parts, wraps, or accessories.

  • Pre-existing mechanical or electrical issues discovered during service.

• Customer acknowledges that detailing involves chemicals, cleaning agents, and machinery, and agrees WilmyWash is not liable for incidental damage unless caused by proven negligence.

5. Personal Items

• Customers must remove personal belongings before service.

• WilmyWash is not responsible for lost, stolen, or damaged items left in vehicles.

• Excessive dirt, pet hair, or biohazard cleanup may incur additional charges.

6. Weather & Mobile Limitations

• Services may be rescheduled due to unsafe weather.

• WilmyWash will contact the customer to reschedule at no additional cost.

7. Vehicle Operation & Photos

• Customer authorizes WilmyWash to operate the vehicle as needed for service.

• Photos may be taken before and after services for quality assurance or marketing unless otherwise requested.

8. Satisfaction Guarantee

• If you are unsatisfied, contact us within 24 hours, and we will work to make it right.

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Optional Add-ons

• Oil Change Disclaimer: Customer understands WilmyWash uses high-quality oils and filters but is not liable for mechanical issues unrelated to the service itself.
   

• Paint or Wrap Disclaimer: Not responsible for paint or wrap damage on vehicles with failing clear coat, oxidation, or aftermarket finishes.